An Exceptional Error 5022 error appears in HRC 8.0 or 8.5 when a user tries to login to HRC in a Windows 7 64bit machine

When a user tries to login to HRC, the following error is seen: “An Exceptional Error occurred. Application exiting. Check the log file for error 5022”

This could occurs because of a particular file and its dependant .dll files being unregistered. You can verify from the logs, when you see the error similar to:

“Error # 339 ,Description= Component 'MSMASK32.ocx' or one of its dependencies not correctly registered: a file is missing or invalid ,LastDllError= 0”

Therefore, please follow this workaround:

Reinstall HRC (install as Administrator this time)
If the issue still remains, verify the logs if you see the above mentioned error.
If yes, please register the dll manually.

Open the “command prompt” on the PC

•1. cdC:\Windows\SysWOW64
•2. regsvr32msmask32.ocx

You should get a prompt saying “DllRegisterServer in MSMASK32.ocx succeeded”

Try to open and login to HRC again.

P.S. The .ocx file name could be different to the one mentioned here.